Ziegler Senior Living 150 List Offers Noteworthy Takeaways and Details

Posted by CC Andrews

Dec 12, 2017 5:48:26 PM

There’s always something interesting on Ziegler’s list of the largest not-for-profit senior living organizations, and this year did not disappoint. Aside from the obvious—which groups are still in the top five and which ones have shifted—there are some takeaways that likely indicate industry bellwethers.Ziegler image.jpg

According to the report, there are, among other things, revelations about trends in “home and-community-based services, third-party management, rental Life Plan Communities (LPCs), technology adoption, joint ventures, and future growth plans.” Here are some noteworthy highlights:

  • Approximately 54 percent of the providers on the list offer some type of home and community-based services to non-resident.
  • In addition, the community care at home model is now offered by more than 14 percent of the providers on the list.
  • More than one-third of the providers on the list are engaged in a joint venture that involves a health system or home health company. This number has grown by more than 34 percent since last year’s list was published.
  • Related to this is the number of providers that have a formal health care contract with an Accountable Care Organization or a bundled payment agreement: the report notes that just 25 percent of providers on the list in 2013 had such arrangements.
  • Perhaps not so shocking, but nonetheless noteworthy, is the fact that 84 percent of organizations on the list use electronic health/medical records.

If you’re really interested in getting into the weeds, the list also includes details about the pace of growth, aggregate growth, and type of growth. Here are some takeaways from these sections of the report:

  • 75 percent of the providers on the list plan to expand or reposition an existing community in 2018.
  • 30 percent said “maybe” in response to being asked if they would planning to add new communities in 2017 or 2018.
  • 32 percent said they do plan to add new communities in 2017 or 2018.

Whatever might interest you, the Ziegler 150 offers more than a list: it is also packed with details about the largest not-for-profit providers that cannot be found anywhere else.

If you want a focused approach to strategizing your growth— facilitated by experts in the senior living field—contact Quantum Age today.

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Topics: long term care, long-term and post-acute care, aging services

Survey Points to Best Practices for Successful Innovation

Posted by CC Andrews

Nov 1, 2017 12:00:00 AM

No company can ignore the imperative to innovate and failing to do so is an invitation to lose business. This is the introduction to a new report from PwC on—you guessed it—innovation.

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Based on a survey of more than 1,200 executives in 44 countries, the report attempts to uncover a better understanding of how innovating companies are seeking to create business value and financial returns on their efforts. PwC’s survey asked questions about innovation strategy, operating models, culture, metrics, and more.

So what does this have to do with long-term/post-acute care and senior living? Well everything, of course. How’s that? Aging services providers know that they must innovate in order to succeed amid the impending wave of alternative payment models, stiff competition, and threats to Medicaid and Medicare funding.

Titled “Reinventing Innovation: Five Findings to Guide Strategy Through Execution,” the report is packed with juicy insights and stats. Here are some key findings:

1. Growing the Sandbox: The majority of the survey respondents are big believers in bringing more stakeholders into to the “innovation sandbox.” Among other things, PwC asserts that casting a wider net when it comes to getting input and generating ideas can improve innovation’s alignment with business strategy, help companies access fresh ideas and critical talent, and also enable them fail faster and get new innovations to market sooner. With this in mind, the report states, companies are opening up their innovation processes earlier to a broader set of stakeholders—from both inside and outside the company. In fact, the majority of companies surveyed said are bringing customers—as well as employees—into the innovation process at the ideation phase.

2. Reimagine and Experiment: Innovating without aligning it with strategy is not a prudent path for most companies, according to the report, which finds that for any initiative to deliver true value, it must clearly align with a company’s business strategy. The authors offered that example of GE Ventures, which, according to CEO Sue Siegel, means they must focus on reimagining and experimenting with new business models. “Emergent technologies are very powerful, but what we have to figure out is, what is the sustainable business model that we could potentially either partner up with or use within our organization to drive growth? We’ve been able to experiment to translate these major trends and technology enablers and apply them to business model innovation. That is incredibly important to how we stay ‘tip of spear’ at GE,” she said. That being said, the survey found that more than half of innovating companies struggle with bridging the gap between innovation strategy and business strategy, flagging it as their greatest strategic challenge when it comes to innovation.

3. The Right Stuff: Finding employees with the right human judgment and intuition in examining the data is “critical to obtaining useful insights for innovation,” the report suggests. “Soft skills like these are clearly valued by the executives we surveyed, who say their employees are their most important partners in innovation, ranking them above technology partners.” For example, Eddie Copeland, director of government innovation at Nesta, says that senior management’s failure to listen to frontline workers can be a major obstacle to innovation in government organizations. “Frontline employees often see problems and solutions more clearly than their cost-conscious managers,” she said. Also important to remember is that even if an employee doesn’t sit on a company’s core innovation team, they can still valuable contributors to innovation efforts early in the process. As Copeland explains in the report, they can function “as more than just personnel to whom innovations are pushed out for execution purposes.” Finally, don’t forget that employees are also consumers who can bring end-user insights into the innovation process. The survey found that 32 percent of the businesses surveyed said that finding employees with the right skills is their biggest people-related innovation challenge.

4. Technology Leads the Way: Companies continue to look to technology to help create markets for novel products and services that don’t yet exist, a la smartphones and wearables. Nearly one-third of those survey said their innovation is either all or mostly technology-led, while another one-third say they use a combination of technology and market-led innovation. Technology companies unsurprisingly are the leaders when it comes to “breakthrough innovation.” Nearly two-thirds of them make it a focus of most or all of their innovation efforts, according to the report. Maybe a little more surprising is that pharmaceutical and life sciences and health sciences companies follow technology in focusing mostly on breakthrough innovation.

PwC stresses that as companies invest more in innovation, they must strive to do a better job of aligning their innovation efforts with their business strategy. “Innovation spending ultimately has to drive business value and financial performance,” the report concludes. “But for that to happen in any consistent way, innovators should understand and help define future business models that can support the innovations they create.”

If you want a focused approach to your innovation strategies, facilitated by experts in the senior living field and candid feedback, contact Quantum Age today.

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Topics: Senior care, long-term and post-acute care, innovations, aging services

Here's Why Intergenerational Programs are The Future of Aging Services

Posted by CC Andrews

Jun 29, 2017 10:39:00 AM

There was a time in this country when it was not unusual for three and sometimes four generations of one family to live near one another or even within the same household. Today, however, there is a rather different picture of the American family—one in which generations very commonly live in separate states and Intergenerational blog image.jpgsometimes separate countries, thanks to a number of factors that have had societal benefits but have also created our current conundrum of generational segregation.

As unintentional as this separation may be, the fact is that technology, longer lifespans, and greater mobility, among other things, have resulted in adult children moving away from their parents for better work prospects, grandparents and grandchildren living hundreds of miles away from each other, and older adults living in isolated settings like nursing homes and retirement communities.

In its new report, Generations United examines this topic and makes an excellent and insightful case for bringing children and older adults together again. Generations United is a nonprofit organization dedicated to improving the lives of “children, youth, and older adults through intergenerational collaboration, public policies, and programs for the enduring benefit of all.” The report highlights examples of pioneering programs that are reuniting the generations and making their communities better places to live.

Titled “I Need You, You Need Me: The Young, the Old, and What We Can Achieve Together,”the report also includes the findings of a national Harris Poll survey of 2,000 U.S. adults:
· 53 percent say that few of the people they regularly spend time with outside their family are much older or younger than they are;
· 93 percent agree that children and youth benefit from building relationships with elders in their communities;
· 92 percent believe that elders benefit from building relationships with children and youth; and
· 78 percent believe the federal government should invest in programs that bring together young and old Americans.

If you are a provider of long-term care and/or aging services, it would behoove you to take the survey result  to heart and address the opportunities they present. Intergenerational programs are win-win for older adults and children. And our sector is uniquely positioned with the access and know-how to make such programs happen.

According to research cited in the report, intergenerational engagement offers many benefits:
· Elders become less isolated and feel less lonely.
· Elders who were previously cut off from their communities find connection and companionship.
· Kids introduce elders to new technology and cultural phenomena.
· Elders get more exercise—to keep up with kids, elders have to keep moving, which, in turn, boosts their cognitive, mental, and physical health.
· Young people help elders with chores and errands.
· Elders’ perceptions of young people change.
· New relationships and experiences enrich the lives of all involved.

Let’s add to the conversation that bringing young and old together helps to change perceptions about aging. With meaningful interaction comes a more positive view about being old.

Among the many programs highlighted in the report is DOROT, an initiative based in New York City that mobilizes more than 7,000 volunteers— many of them children, teens, and young adults—to serve 3,000 isolated elders each year. Volunteers visit with the same homebound elder every week. Others deliver holiday packages to elders, make birthday cards for them, and escort them to museums and movies, according to the report.

DOROT also operates a summer internship program that enables high school and college students to spend time with elders and explore the field of aging services. For many students, the experience is transformative.

Could intergenerational programs become the norm among long-term care/aging services providers? Imagine the potential benefits to elders, community youth, employees with children/elder family members. And imagine the possibilities for business development, programming, community engagement, and local support. It could change the paradigm and advance the notion that providers are an integral, multifaceted part of the greater community.

If you want a focused approach to creating innovative intergenerational programs in your community, facilitated by experts in the field, contact Quantum Age today.

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Topics: generations, Ingenerational, aging services