Quantum Age's CC Andrews moderated a panel of industry leaders at Connect 2015, the National Quality Innovation Conference, held in St. Louis, MO, June 7-9.
What we learned:
While there are riches in the niches, you must validate your claim of being a specialist to prove you deserve the revenue. Innovation, differentiation, and revenue are now intertwined with analytics.
- If you have a heart program to drive referrals, can you measure your performance in real time?
- How are you driving improvements over time...backed by data to prove it?
- Can you show how your results compare with others competing for the same business in your region?
- Are you transparent with your weaknesses and what you’re doing about them?
The bottom line:
It’s imperative you know your data like your life depends on it, and be prepared to speak to it.